Customer Testimonials
A Word from Our Customers at Pete Moore Volkswagen
We are proud to be your local, full-service Volkswagen dealership in Pensacola, Florida. And we offer a long and promising history of providing customers with the exemplary service they deserve. Our team of trained, experienced auto professionals always go the extra mile to make visitors feel at home. Your complete satisfaction means the world to us, and that’s why we invite you to use this page as a way to express your car shopping or servicing experience with us. Explore what people are saying, how they were served, and who they worked with to get a better idea of the Pete Moore VW treatment!
Read some of the reviews of other customers below, and if you have any comments or stories you’d like to share, leave a review for us right now! For questions or concerns you’d like to address with our team directly, contact us today and we’ll be happy to assist you!
Rob Brazie was very helpful and always at hand even via text in helping us purchase our new VW. Coming from out of town to buy our vehicle, the entire Pete Moore team (including Steve Beauchamp) were very professional, and it was a great new car buying experience.
David was welcoming and helpful from the very beginning! I was in and out in just a few hours and left with my dream car! Great experience 🙂
It was an excellent car buying experience and we thank you very much for your help.
We just purchased our second Volkswagen from Pete Moore VW and are extremely happy with our purchase! We specifically asked for Mark Torelli to be our sales rep again because he did such a fantastic job the first time...TEN years ago! Mark and Jen in finance made the entire process smooth and easy. Thank you both! And the Volkswagen products just can't be beat for quality and value. We bought my wife's Jetta Sportswagen 10 years ago and it's still going strong. Just awesome! Thank you to the entire Pete Moore team!
Mark Torelli and Jen Scroggins are always my go to people at Pete Moore Imports they are always kind honest and up front! Mark Torelli has helped my late husband and I with an auto purchase and I've came back 2 times on my own! Pete Moore has an excellent team and these two are in my book the best of the best! Thank you all so much for a wonderful buying experience! God bless you both🙏
We researched online and found the vehicle we were interested in, scheduled an appointment with David. He had the 2021 Tiguan up front ready for us to view and test drive upon our arrival. Easy and smooth process from there. The easiest vehicle purchase we’ve ever experienced. Very pleased with the Tiguan and exceptional warranty coverage. Also Thanks to Jennifer for a smooth financing process. Very pleased with the overall experience at Pete Moore Imports!
We bought two vehicles from Pete Moore Imports. Rob Brazie was my salesman both of those times. The first was a 2021 VW Atlas back in February/March of 2021. We loved the features, price, and the personal touch that Pete Moore provided. Jeff, the floor manager, gave us the option to test drive at home for the weekend since my wife was too uncomfortable to make it to the dealership during her pregnancy, can you say awesome! This was really the best thing he could’ve done because my wife was sold since we got to test drive it without the ...
Mark Torelli went above and beyond to help me get a new vehicle at a fair price in an absolutely insane market. Highly recommended!
Over the years we have purchased several vehicles from this dealership so it was not suprising the experience was outstanding. The sales person Kyle Prell made us feel comfortable and was very efficient. The reason the whole deal came to be was because Kieth James from the Chevy dealership reached out to us to let us know about a awd Atlis that was arriving soon. He knew we were having difficulty finding one and if weren’t for him we would still be looking. Thank you Gary and Janine.
Excellent Service Very knowledgeable Sales People Love our new Mitsubishi outlander 2022 Rob and Taylor were wonderful Love Pete Moore
Not a better dealership around! Best service and trustworthy group of folks. I'm willing to drive an hour to have them work on my Tundra and Jeep, so I trust them and they are very fair with repair costs as well. Have to say Cody in service and JD is a fantastic Tech, don't think I trust anyone more than him to work on our vehicles and these guys know I'm picky.
We purchased a new 2022 Atlas from Pete Moore imports this week. Mr. Mark P. Torelli was our outstanding Sales expert! He truly went above and beyond ensuring every detail of the purchase went smoothly. He is a true gentleman and a great American!! Mark ensured we knew all the features of our Atlas upon delivery. Our finance expert was Ms. Jen Scroggins- another true professional and genuinely sincere and straight forward person! All we can say is Thank You to both Mark and Jen for taking such great care of us! Both of you showed meticulous Attention to detail on ...
Mark Torelli was great in helping us buy our used Honda Pilot. We spent many hours on the phone and through emails leading up to our purchase. He was so helpful and accommodating us, since we drove 7 hours to get there. Everything was explained thoroughly too. Thank you Mark!
Great experience with Mark Torelli and Steve Beauchamp ' fantastic dealership and everyone was great to us
Simple, honest and hassle free! Perfect description of my experience. David is laser focused customer satisfaction.
We have found Pete Moore to be very honest and easy to deal with. All the staff are very helpful and explain thing’s well. This is our second car from them , and find the service very good also.
Absolutely the best car buying experience ever. I’ve bought 2 cars from Mark recently. His knowledge of the product and ability to listen to his customers needs and requests sets him apart from others. He treats his customers as if they were family. The entire team worked with us on financing and timing and teamwork made the dream work. Mark has customers for life In us and Pete Moore Imports as well. Awesome team. And Jennifer in Financing is off the charts professional and gets things done.
I was pleased to find such a Friendly staff in this dealership. They were able to answer all my questions
We worked with Rob Brazie and his customer service was impeccable! Rob was able to answer all our questions and went above and beyond to help us get the vehicle we wanted. After having bad experiences with dealerships closer to where we live it was refreshing to work with a friendly professional. We are willing to continue to make the drive to service our vehicles at this dealership because of the great customer service!
Mark Torelli was absolutely amazing l! Will not ever go anywhere else to buy a car!!!
MARK TORELLI IS THE BEST STRAIGHT UP SALES REP THAT YOU WILL EVER DEAL WITH. MY EXPERIENCE FROM 60 YEARS.
Very smooth and transparent buying process form start to finish. We didn't feel pressured to buy and were educated on the vehicle style and choices we were looking for from the staff at the dealership
Wonderful sale! Never had an easier time in my life. I was treated with respect and made to feel worthy of a great experience.
I can not say enough positive things about this dealership and my salesman Mark Torelli. If you are going to buy a car this is the place and he is the person to a buy it from. We all dread the paperwork process when you purchase a new car. However Steve Beauchamp made this experience awesome.
Easiest car buying experience EVER!!! From the time I pulled in to the dealership to the time I pulled away in my new car, I was at ease the entire time. And this is coming from someone riddled with anxiety. I will also go back to this dealership for the tuneups on my car…..it’s an hour away!! My car salesman (David Swartout) was super cool, had good energy and vibes, actually cared about my husband and me and was very personable. He never tried to upsell anything and was very knowledgeable about all the cars I was interested ...
Had a great experience! They Had what I was looking for! Very nice, knowledgeable and not pushy! Mike helped me get the vehicle and deal I was looking for and would definitely purchase again ! very satisfied with my purchase and choosing Pete Moore!
Great experience with Mark Torelli. He made the entire process seamless and at no time did he make me or my wife feel pressured to make a decision before we were ready to move forward. Pete Moore had the lowest price vehicles within 500 mile (I checked) because they do not mark up their cars. The best part is I was given $500 more for my trade in and than everywhere else in town.
I have had to edit my original review because I’m truly blown away by their response to it. I was unsatisfied with our lease and they responded and offered to take it back, as well as give back our trade in. Which in all of our years of purchasing and leasing cars I’ve never even heard of anyone doing. Whether or not that’s due to the high demand cars are in right now I can’t speak too. That being said I still believe things could/should have been differently, but it is our fault as we ...
This car buying experience was awesome from start to finish. Called first thing in the morning to make sure they had the vehicle I wanted, before I made the hour long drive. There was great communication from the lady who took my initial call, Maria, and between my car salesman, Mark T. Mark made sure the car I was interested in was already pulled up front and was ready for our test drive. Everyone we had interaction with was amazing and would rate this dealership a 10/10. Thank you so much!
Great dealership and car buying experience. Went smoothly and quickly. David was GREAT to work with!
Easy purchase process! I bought my third vehicle from Pete Moore, and this is my second purchase with Mark Torelli and it was a great experience! No hassles, no gimmicks.
Great dealership. Mark Torelli, my salesman, was very welcoming and made us feel right at home. Every number they quoted me on the website and over the phone was honored. No dealer markup over MSRP. No games, no “let me talk to my manager”, no hotbox tactics. Just a fair price for your trade, a fair price for the new car, and a fair finance interest rate (according to you personal credit) right off the bat. If they have a car you want, don’t hesitate to give them a try. You won’t be disappointed.
Great dealership, excellent service, fast and fair all around! Mark Torelli (sales) and Jen Scrogfins (finance) we’re both extremely friendly and competent. Would gladly do business here again!
Mark Torelli was such a pleasure to work with. Overseas as well as when we arrived stateside and bought the 2nd vehicle with him. Everyone was great and the service wonderful.
Mark took care of my inquiry and had everything done on the phone with my trade. Easiest buying experience ever. I drive 85 mikes to them and car was detailed and ready and paperwork was ready to be signed in and out in less than 30 minutes.
Kyle was great. Showed us all the features, the differences between the models, and took us on a test drive. Excellent service, very knowledgeable, and low pressure. Worked out all the details before we filled out paperwork, which Jeff was great at getting it all taken care of. Jennifer did a great job explaining the financing and guiding us through all the paperwork. Kyle was the star of the show and should be commended for his low pressure style, his knowledge of the products, and friendly demeanor.
Absolutely the best experience I've ever had buying a car. Every aspect of this was painless and insanely FAST and as simple and straightforward as I've ever experienced. Every person I spoke with or dealt with, and especially Pam, went out of their way to make me feel at home. I have no idea why I'd never considered Pete Moore in the past, but I'll definitely be returning in the future.
I showed up after they closed down and Mark showed me around even though he was about to leave. I was going to come back the next day to purchase a VW Tiguan and he allowed me to look at and sit in a few of the Tiguans on the lot so I could get a feel for what I wanted. I came back the next day and Mark worked around my schedule, and made it an easy decision for me to choose the 2021 Tiguan SE I ended up purchasing. He worked to make sure the vehicle was clean and ...
I recently purchased a 2021 ID4 from this location. This was my first time test driving and purchasing an electric vehicle, and my Salesman, Kyle Prell, was extremely knowledgeable about the features of this vehicle and the benefits of purchasing an electric vehicle. I would definitely recommend this dealership, and Kyle, if you are in the market for a new vehicle.
Very fast, efficient, and professional. This team worked WONDERS to get me into the perfect vehicle for my kids and I.
Fantastic to work with! This is my 3rd vehicle purchase from Pete Moore. Wouldn't go anywhere else. David Swartout was honest and easy to work with.
Great dealership with great people. Everyone we dealt with was friendly and knowledgeable. Mark Torelli was wonderful to work with and very genuine. Jen Scroggins was fabulous, as well. After a bad experience with another dealer, the staff at Pete Moore Imports were a breath of fresh air. We will definitely recommend Mark Torelli to friends and family.
Had a very nice experience with this dealership. Liked the honesty of Mark T. and felt he was very genuine. Also like Steve's corny dad jokes.
We had another great experience buying another car from Mark Torelli. He is always on top of things and he has a great crew that works with him. Everyone there is super helpful and kind. We have tried shopping at other dealerships and we always end up buying from Mark. Pete Moore Imports treats a customer the way they should be treated, and it doesn't go unnoticed.
We found Pete Moore Imports to be very helpful in our surch for a new car. We here anke to test drive several cars, and make a choice best suited for our needs.
The staff was extremely professional and helpful. There was no pressure at all to purchase a certain car or on a certain day, they truly wanted to help my family and I find the perfect vehicle for us. Mark is a wonderful man and will help you find exactly what you need! Finance department was great, too. the entire process was seamless and painless!
Our sales consultant David Swartout did an Excellent job best customer experience. Didn't try to push and showed us what we asked for and and options and variety which in todays pandemic market is not the easiest to have inventory. Even test drove off site to show us another option that was at an event. David also didn't waste our time with all the car lot sales pitches we had to go thru at several other dealers and got us what we wanted and not what they needed to sell that day because it was all they had. ...
Our salesperson was Mark P. Torelli. When he found out that we were interested in purchasing a vehicle there, he contacted us and made sure we knew the location and time to meet. He met us in the parking lot and immediately notified us that the car that we were interested in was not on the lot, that he realized it was low on gas and had someone to put gas in it for our test-drive. We felt he was very knowledgeable of the vehicle and wanted to make sure that we knew what to expect with the vehicle and ...
What an amazing car buying experience! Everything went so smoothly and the customer service was superior! I would definitely recommend!! 10 out of 10 stars!!
Thank you to Mark Torelli he made purchasing my new vehicle effortless. I highly recommend Mark Torelli, he is truly outstanding Thank you Pete Moore Imports and Jen
Mark Mike made the process stress free. I got a good price for my trade and the price for the vehicle I purchased was good. Al told it was a good experience.
Just purchased a pre owned vehicle and David Swartout and his team at Pete Moore made the process easy and quick! David was very professional, friendly, and addressed any questions I had. Would recommend!
Mark P. Torelli surpassed my expectations in so many ways. He was very very honest with me and that’s hard to find. I was referred to him by quite a few people and I’m beyond happy with my purchase. Thank you so so much Mark Torelli.
Mark Torelli, my sales professional was quick and responsive throughout the process and Jennifer. who handled the paperwork, was a gem. I will happily buy another car from Mark. He was the best!
Kyle, my salesman, was extremely helpful. I walked in with knowing exactly what I wanted and he was pretty positive we could do it. In about an hour or so I was signing paperwork for my first ever Volkswagen vehicle and I love it. Everyone there at Pete Moore was super friendly and helpful. I would highly recommend you go there for your next vehicle purchase!!
We went to several dealerships today and Mark Torelli at Pete Moore was the only one out of all of them to make such a great impression. He went above and beyond to find us the perfect vehicle that covered all of our needs (and more!) along with sticking to our budget. He is the first car salesman my husband actually likes, and that is really saying something as he is quick to walk right back out as soon as he feels like the sales person isn't being honest. Mark and Jennifer were fantastic to work with and made ...
Excellent customer service, will continue going back any time I need a new vehicle. Very friendly and welcoming staff. Timely and efficient, made to feel as though my time was important.
I just recently had my car totaled while parked in my driveway.. Can you imagine the shock to my system?! And the search was on for a replacement. First thing that happened was a bad experience with another dealership raising the price when I returned with the amount previously agreed upon. A friend referred me to Kyle Prell at Pete Moore Imports, and how glad I am she did! I was given a price I could afford from the loss of my Avalon and received excellent care and professionalism from Kyle. 'Just that fast I had transportation again. I had ...
I can not thank this dealership enough for going leaps and bounds after a bad experience at another local dealership. I Had went through 45 minutes of tropical storm weather and bridges closed to get there. Let me tell you the customer service at Pete Moore is on point. The experience between the two dealerships were night and day. Mark Torelli had listened to everything I wanted and treated me respectfully. As soon as I pulled into the dealership I was warmly greeted, the vehicle I wanted to look at was pulled out and was welcomed by the dealership manager. I ...
I dealt with Mark Mike while purchasing my new Outlander. He was very knowledgeable and helpful without applying any pressure. Both Mark and Steve Beauchamp were very professional. I highly recommend Pete Moore Imports!
Salesman Mark Torelli, total professional, honest, and assisted in making my experience smooth, easy, and worth my time for this review.
Nice people there. Couldn't agree on a price on a GTI I was eyeing, but staff was very respectful and worked quickly. Rob was very kind to me and knowledgeable on the topics we discussed.
Overall a nice friendly experience. I got the deal I wanted and everything. The one thing that's negative if anything is the waiting. Feels like you wait all day to get the financing done.
On Wednesday morning I experience the time of my life. Mark P Torelli went above and beyond to help me with h my purchase of a new vehicle. He was patient and caring. When I left it felt like family . He is your go to Guy. Trust me.
Ben Franklin sold us 2 cars when we relocated to Pensacola and he was awesome. He listened and did everything we asked and more to get us our deals. Would highly recommend him and Pete Moore for your next car. Thank you Ben for making this so easy and pleasant.
Great team all around. They helped my buy a brand new car in the most efficient and enjoyable way. Would highly recommend them to anyone.
Mark made my buying experience very smooth and the other staff as well .made my transition to Volkswagon very pleasurable. I would definitely recommend VW and Pete Moore to family and friends.
Mr. Harmon had a great patience with me! He was a professional and easy to work with. I'm very happy with my new Mirage car. This is my 3rd car since 1987. Mitsubishi is the best! 😀
By far the most pleasant, honest, and efficient experience I've had at a car dealership. My salesman (Kyle Prell) was awesome, genuine, and easy to work with. Very helpful. I rated all of the people I directly spoke with at some point, however i can say, with no exaggeration, that EVERY single employee was extremely pleasant to be around/work with, and great at their job. I will definitely continue to come back here for future purchases, as well as recommend/suggest to any and everyone in the market for an automobile. Thanls again, to everyone at Pete Moore ...
What a great experience I had with the Pete Moore Imports dealership...fast, friendly,and a great selection of Cars to choose from,more than happy to do business with them
Mr. Torelli is an amazing professional and extremely helpful finding us a vehicle quickly and easily! Mr. Ramsey is also an attentive professional with great customer service he saw to our maintenance concerns and got our vehicle back to us quickly.
Rick was very professional and provided exactly the service that I needed. He made sure that I knew all I needed to know about my car purchase.
Rob Brazie made my purchase of the 2022 Mitsubishi Outlander Launch Edition seamless! He was extremely knowledgeable about this new vehicle and so very patient with all my questions. There weren't any on the lot when I initially inquired about them, but he gave me a call the minute they arrived! With a gas shortage in our area, Rob went ABOVE and beyond to ensure my new vehicle had enough gas to last me a few days! Steve also made sure all my questions were answered and that I felt comfortable in my purchase. Jen went thru all the optional ...
I want to thank Pete Moore Import again for their superb Professionalism, and Expertise displayed during my resent vehicle purchase transaction. They were very instrumental in helping me make decisions with confidence. My goal and objective were achieved. Mission Accomplished.
We dealt with Pamela Fisher. She immediately recognized our need and a great vehicle option for us. Purchase went smoothly. Very happy with our purchase!
Bought a used car from David... Have to say it was a fantastic experience this guy is genuinely awesome! Takes the time to listen and doesn't oversell! Plan on buying my next car from him as well! Really good guy! Timothy Marshall
Best Car Buying Experience Ever!! Smooth, No Nonsense Back and Forth. David is A Great Salesman!!!! Got A Great Car At A Fantastic Price!!! Recommend!!!
Mark Torelli was great to work with. This was my son's first car purchase and Mark did a great job guiding him through the process. Thanks.
Fantastic experience at Pete Moore! Mark Mike is very easy going yet works hard to accommodate someone with very specific requests! I am proud to be apart of the VW family!!
Mark Tortelli was recommended to us by a friend, we could not have been more happy with his service. Mark made the process seem less and smooth. Jennifer in finance was extremely helpful and knowledgeable, if you need a great salesperson go to pete moore imports and ask for Mark Tortelli you won’t be disappointed!! Chris and Holly Patterson
Having David Swartout as the primary sales associate during my buying experience was phenomenal. It was very enjoyable and he was extremely knowledgable. David was an absolute joy to work with and will continue to have my business for any future purchases. Might even send him a Christmas card! 🙂 Also, Jennifer was extremely helpful, honest, and a true pleasure. Thanks again! Jeff wasn't all that bad, either.
I am very pleased with the purchased deal and it is well beyond my expectation. Thank you Jeff Korel (Sales manager) and Mark Torelli (Sales) for their communication and works to make it happened.
Mark was amazing! The deal went so smoothly no issues! If you are looking for a car GO TO Mark! Thank you again. The Esguerra’s
David Swartout was amazing! I am 54 yrs old and have bought quite a few cars over the years and was more than impressed with the way he handles his business. He made a deal work for me that no one else could. I was Blessed having him as a Salesman!!! I would recommend him to anyone. I asked him to give me some of his business cards. I would definitely promote him in my business! This Man deserves a raise and a promotion! I love my car!!! Jennifer
Mike Kern is seriously the best service manager around the gulf coast! He has made sure my vehicle was properly serviced in a timely manner and I absolutely love him! He always takes care of his customers!! If you need service go to Pete Moore Volkswagen they don't just service imports they do everything and really care about your needs!
Mark is the best!! Told him my price range and he went above and beyond to find me something reliable and long lasting. While presenting great customer service and conversation. He has been my car salesman for over 5 years. I’m proud to recommend him to everyone because I know he exudes quality over quantity.
Im a first time buyer, and Mark was my salesman. He worked diligently with me to get me approved. He was able to work around my needs and communicated with me very well. He made buying a new card simple. Upon arrival he and the rest of the staff were friendly, attentive, quick, and were there until the end. Thank you Mark and gang!!! Living my new car.
We purchased a Volkswagen Passat this past week. We worked with David. David’s communication skills are excellent. From the moment we began working with him, we felt respected, valued and reassured that he was proficient in customer service, knowledge of his vehicles and follow up. We never felt pressured. He made the process smooth, easy and quick. We also appreciated Jeff checking in to greet us and spend a little time talking with us as well. We would highly recommend this dealership and David.
Mark Torelli was incredibly knowledgeable about the car I purchased and accomodating throughout the buying process. Very pleased with my buying experience. Car was parked out front, sparkling clean, with seats adjusted and a full tank of gas when I arrived to test drive.
The folks at Pete Moore have taken care of me for years. Rick is down to earth, no tricks , no gimmicks. I will be back for their all-star service and for cars when i need them. Third car i have bought from them. thanks
Mark got me the car I wanted and he was very patient with me.I would refer anyone to Mark.And he make sure your not thirsty either he keeps the sodas coming
I am so pleased with my experience here. Mark was incredible. He made us feel right at home and took care of us very well.
. Very quick and easy process. They explained everything to make sure I didn’t have a questions. Kyle was a very nice and very knowledgeable.
Mark Torelli was fantastic!! We had our best car buying experience yet!!! Thanks a lot!!! Overall a great experience at Pete Moore Imports. We would definitely recommend them!
Beyond the best car buying experience I have ever had. Mark and his team worked diligently to ensure my satisfaction. very professional, very friendly, very helpful Highly recommend!
This is by far the best dealership I have ever bought from. The transaction was simple and smooth and I did not feel like they gave me any hassle. They went above and beyond to make sure I was satisfied with my purchase.
I needed a vehicle immediately and the service provided exceeded my expectations. Mr. Torelli did everything he could to help me. I will easily recommend him to other people that are out looking for a vehicle.
Rick Cribb (sales) and Jennifer Scoggins (finance) were incredible and made this buying and financing experience very enjoyable. I have had the pleasure of working with both Rick and Jennifer on several other purchases - in every instance, each of them worked very hard to get a deal and financing that exceeded my expectations. Additionally, Jeff (new car manager) and Dan in (pre-owned vehicles manager) have gone above and beyond for me on multiple occasions. This entire group of people deserve the highest praise for their level of service. I recommend Pete Moore Imports to all of my friends, relatives, ...
The Complete Volkswagen Experience in Pensacola, FL
At Pete Moore Volkswagen, we understand that a great selection of new cars and pre-owned vehicles to choose from is not the extent of a good car shopping experience. Our auto team is equipped and ready to help you with your one-of-a-kind journey, whether you’re driving in from Navarre, FL, or visiting from Milton, FL. We care for you and your vehicle not only during your first visit to our lot but also for years to come with our ongoing maintenance and repairs with certified OEM parts. Find the complete package with our auto staff, and let us know how we did in serving you by leaving a testimonial!
Your Local Full-Service Dealership near Navarre and Milton, FL
It doesn’t matter if you have good credit, bad credit, or if this is your first time buying a car at all; the friendly professionals at the Pete Moore Volkswagen finance center are here to work with your budget and car preferences. We have valuable online tools to help with your car payment planning; you can value your current trade-in vehicle in seconds, and it takes only a couple minutes to fill out our pre-credit finance application. There’s no reason to hold off your planning for your next vehicle, use our testimonials to find an automotive representative at our dealership who sounds like a good fit for you!
